Terms and Conditions Policy

OVERVIEW:

This website is operated by MUTAIYAS CASH & CARRY. Throughout the site, the terms refer to our shop. This MUTAIYAS CASH & CARRY website, including all information, tools and services available from this site to the user conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (Terms & Conditions of Service), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms & Conditions of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree tone bound by these Terms & Conditions of Service. If you do not agree to all the terms and conditions of this agreement, then your multi- access website or use any services. If these Terms of Service are considered an offer, acceptances expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subjection Terms & Conditions of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms & Conditions of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

By agreeing to these Terms of Service, if you represent that you are user below the age of 18 and have obtained consent from parent(s) or legal guardian(s), who by accepting these Terms shall agree to take responsibility for your actions and any charges associated with your use of the Platforms and/or purchase of Goods. If you do not have consent from your parent(s) or legal guardian(s), you must stop using /accessing the Platforms immediately. MUTAIYAS CASH & CARRY reserve the right to change or modify these Terms (including our policies which are incorporated into these Terms) at any time. You are strongly recommended to read these Terms regularly. You will be deemed to have agreed to the amended Terms by your continued use of the Platforms following those optical the amended Terms are posted.

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred encrypted and involve, transmissions over various networks; and changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

By using our services, you agree not to reproduce, duplicate copy, sell, resell or exploit any portion of the service provided, use of the service, or access to the service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

ACCURACY, COMPLETENESS AND TIMELINES OF INFORMATION:

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information which may not necessarily, be current and is provided for your reference only. We reserve the right to modify, vary or add to the contents of this site at any time, but there is no obligation to update any information on our site. It is the user’s responsibility to monitor for any changes to our site.

INTELLECTUAL PROPERTY:

All trademarks, logos, images, and service marks, including these Terms as displayed on the Platforms or in our marketing material, whether registered or unregistered, are the intellectual property of MUTAIYAS CASH & Carry and/or third parties who have authorized us with the use (collectively the “Trademarks”). You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify these Trademarks in any way without our prior express written consent. The use of MUTAIYAS CASH & CARRY trademark son any other website not approved by us is strictly prohibited. Our shop will aggressively enforce its intellectual property rights to the fullest extent of the law, including criminal prosecution. Our shop neither warrants nor represents that your use of materials displayed on the Platforms will not infringe rights of third parties not owned by or affiliated with MUTAIYAS CASH & CARRY. Use of any materials on the platforms is at your own risk.

MODIFICATIONS TO THE SERVICE AND PRICES:

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the service (or any part or content thereof) with prioritization. We shall not be liable to any user(s) or to any third-party for any modification, price change, suspension or discontinuance of the Service.

To complete an Order, please follow the onscreen instructions after clicking ‘Checkout’. You may be required to provide additional details for us to complete your Order. You are required to review and confirm that all the in formations you provide, including the amounts, personal details, payment information, and voucher codes (if applicable) is true, accurate and complete before you click “PLACE ORDER”. An Order is successfully placed when you receive an email confirmation containing your Order receipt from us.

MUTAIYAS CASH & CARRY shall deliver your order to the delivery address provided by you. You may choose for your Order to be delivered after purchase or scheduled for a specific time. An estimated delivery time will be provided to you in your email confirmation but delivery times shall very depend on factors that are not controlled by us (e.g., order quantity, distance, time of day (peak periods), weather conditions, traffic conditions, etc.). You can view the remaining delivery time of an Order when you click on ‘My orders’ on the Platforms. You acknowledge that the delivery time may vary and Orders may arrive earlier or later. To ensure that you do not miss a delivery of an Order, you should ensure that either you or someone is at the delivery location to receive the Order once an Order is placed.

WRONG ORDER, MISSING ITEMS, DEFECTIVE GOODS:

Upon receipt of your Order, if you discover that there are issues with your Order (e. g. wrong order, defective order, or missing items) please contact customer support via email at enquiry@mutaiya.com. In some cases, MUTAIYAS CASH & CARRY may request for photographic proof

and/or additional information to properly investigate the issue with your Order. If we determine that the Order and/or Goods you received are not of satisfactory condition or quality, we will compensate you for your Order or partly there.

Please contact us immediately via our customer support if you wish to cancel your Order after it has been placed. You have the right to cancel your Order provided that we have not yet accepted& confirmed your Order.

a)     Refunds:

Online Payment Order:

You have the right to a refund for a cancelled Order only if we have not yet accepted your Order. Should you still decide to cancel your Order after it has been accepted, you understand that no refunds (whether in whole or in part) will be issued to you and you for it the delivery of your cancelled Order.

DISCLAIMER OF THE WARRANTIES, LIMITATION OF LIABILITY:

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchant ability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. For the cooking utensils such as Indian items the warranty card is in the box.

PERSONEL DATA (INFORMATION) PROTECTION:

You agree and consent to MUTAIYAS CASH & CARRY and any of its affiliate companies collecting, using, processing and disclosing your Personal Data in accordance with these Terms and as further described in our Privacy Policy. Our Privacy Policy is available via the links on our Platforms, and shall form a part of these Terms.

CONTACT INFORMATION:

Should you have any questions regarding the Terms of Service, please contact us via email at enquiry@mutaiya.comor via phone at 04- 4213620 for further assistance.